(“Terms”) apply between Zfx Italia Srl (“Contractor”) and any professional customer (“Customer”) who forwards an order. The Terms may be changed at any time, it being understood that the applicable Conditions are those in force on the date of the order. The Terms apply for the duration of the business relationship, even if a third-party payment is made. Different conditions require the written confirmation of Zfx Italia. The Conditions remain binding on the invalidity of individual provisions in other respects.

Orders are received by carrier/person, in case of sending physical models otherwise through Zfx Manager/Online portal for sending files and digital orders.

The Contract is deemed to have been concluded at the time when Zfx Italia Srl will receive the necessary models and the scanning and milling module duly completed in all its part.

Orders contracted through Zfx Manager will be understood to be concluded at the time of acceptance by the Customer of the Terms of Sale and at the subsequent confirmation through the “Buy” button. The acceptance of the contract by Zfx Italia will take place after a technical feasibility check with the approval of the project.

The calculation of the services performed is carried out on the day of delivery according to the current list price. The list price does not include shipping, taxes, such as customs duties or tax loads of any kind, present or future, applied in the country of delivery, which are the sole responsibility of the Customer.

Sending the order through Zfx Manager automatically generates a reference quote, which may vary depending on any special or non-computable processing, to which it is possible to request additional material (for example screws, bases, consumables, etc.). The quotes reflect the list price valid on the day of the request.

The request for estimates for jobs that require the sending of models can be contacted by email at info@zfx-italia.com or by phone at +39 0473 291607. They represent only foreseeable expenditure and are binding only in writing.

Increases of up to 10% are granted by the Customer without prior Increases of more than 10% only after consultation with the Customer before the start of the work. Variations in raw materials calculated separately (for example screws, titanium bases, etc.) change the estimate in any case. Zfx Italia Srl reserves the right, at any time, to make changes to its price list.

Production times are best-known. Milling requests for projects from files will be processed within the next two business days, while scanning and designing from a physical model willtake 5 business days. The times are valid for work received in the morning by 12.00.

The Customer may withdraw from the contract 3 days after the delivery deadline has been exceeded

Zfx Italia fulfills the obligation of delivery by making the goods available to the Customer on its premises (ex-factory) according to the coded regulations Incoterms version 2010.

With delivery to the carrier/person in charge of the transport, the risk is transferred to theCustomer, even if the milling center has detected the transport costs and the shipment is carried out byprivate vehicle, or where the milling center determines the shipment, the type of shipment and courier.

Zfx Italia Srl will not be liable for indirect damages or loss of profit, loss of earnings, non-receipt, loss of income (including loss of profits), costs, charges or expenses caused directly or indirectly by any delay in the delivery of the Products, nor will any delay give the Customer the right to terminate or terminate the Contract.

If it is impossible for Zfx Italia Srl to provide the service due to force majeure (for example, natural disasters, strikes and union unrest, lack of raw materials, delays of suppliers, etc.), it will be exempted from the obligation to provide the service for the duration of the impediment. If the delay of delivery, due to the aforementioned reasons (4.4), lasts beyond 30 days the deadline set between the parties (3.1), both Zfx Italia and the Customer may withdraw from the contract.

Zfx Italia Srl manufactures non-finished medical devices in accordance with current regulations, strictly following the specifications prescribed by the Customer, also inherent within the electronic record sent by the same.

Zfx Italia assumes no responsibility forcomplications, fitting errors, other negative effects or damages that may occur for reasons such as incorrect product design, indications and/or surgical technique, the choice of unsead materials and/or their treatment, improper use and/or manipulation of instruments, and asepsis.

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