Terms and Condition

(“Terms”) apply between Zfx Italia Srl (“Contractor”) and any professional customer (“Customer”) who forwards an order. The Terms may be changed at any time, it being understood that the applicable Conditions are those in force on the date of the order. The Terms apply for the duration of the business relationship, even if a third-party payment is made. Different conditions require the written confirmation of Zfx Italia. The Conditions remain binding on the invalidity of individual provisions in other respects.

Orders are received by carrier/person, in case of sending physical models otherwise through Zfx Manager/Online portal for sending files and digital orders.

The Contract is deemed to have been concluded at the time when Zfx Italia Srl will receive the necessary models and the scanning and milling module duly completed in all its part.

Orders contracted through Zfx Manager will be understood to be concluded at the time of acceptance by the Customer of the Terms of Sale and at the subsequent confirmation through the “Buy” button. The acceptance of the contract by Zfx Italia will take place after a technical feasibility check with the approval of the project.

The calculation of the services performed is carried out on the day of delivery according to the current list price. The list price does not include shipping, taxes, such as customs duties or tax loads of any kind, present or future, applied in the country of delivery, which are the sole responsibility of the Customer.

Sending the order through Zfx Manager automatically generates a reference quote, which may vary depending on any special or non-computable processing, to which it is possible to request additional material (for example screws, bases, consumables, etc.). The quotes reflect the list price valid on the day of the request.

The request for estimates for jobs that require the sending of models can be contacted by email at info@zfx-italia.com or by phone at +39 0473 291607. They represent only foreseeable expenditure and are binding only in writing.

Increases of up to 10% are granted by the Customer without prior Increases of more than 10% only after consultation with the Customer before the start of the work. Variations in raw materials calculated separately (for example screws, titanium bases, etc.) change the estimate in any case. Zfx Italia Srl reserves the right, at any time, to make changes to its price list.

Production times are best-known. Milling requests for projects from files will be processed within the next two business days, while scanning and designing from a physical model willtake 5 business days. The times are valid for work received in the morning by 12.00.

The Customer may withdraw from the contract 3 days after the delivery deadline has been exceeded 

Zfx Italia fulfills the obligation of delivery by making the goods available to the Customer on its premises (ex-factory) according to the coded regulations Incoterms version 2010.

With delivery to the carrier/person in charge of the transport, the risk is transferred to theCustomer, even if the milling center has detected the transport costs and the shipment is carried out byprivate vehicle, or where the milling center determines the shipment, the type of shipment and courier.

Zfx Italia Srl will not be liable for indirect damages or loss of profit, loss of earnings, non-receipt, loss of income (including loss of profits), costs, charges or expenses caused directly or indirectly by any delay in the delivery of the Products, nor will any delay give the Customer the right to terminate or terminate the Contract.

If it is impossible for Zfx Italia Srl to provide the service due to force majeure (for example, natural disasters, strikes and union unrest, lack of raw materials, delays of suppliers, etc.), it will be exempted from the obligation to provide the service for the duration of the impediment. If the delay of delivery, due to the aforementioned reasons (4.4), lasts beyond 30 days the deadline set between the parties (3.1), both Zfx Italia and the Customer may withdraw from the contract.

Zfx Italia Srl manufactures non-finished medical devices in accordance with current regulations, strictly following the specifications prescribed by the Customer, also inherent within the electronic record sent by the same.

Zfx Italia assumes no responsibility forcomplications, fitting errors, other negative effects or damages that may occur for reasons such as incorrect product design, indications and/or surgical technique, the choice of unsead materials and/or their treatment, improper use and/or manipulation of instruments, and asepsis.

There are no shortages if the dental product created by the milling center has been created in accordance with the data acquired and provided by the Customer. The Customer is solely responsible for the consequences of incorrect scans and / or data incorrectly entered at the time of ordering.

Claims for damages are excluded unless they are based on a breach of contract through gross negligence on the part of the Contractor or a major breach of the Contract, intentionalor negligent bya legal or indirect representative of the Contracting Authority.

The Contraaing Authority shall inspect the work immediately after receipt to verify its accuracy and As required by the Civil Code, the Contractor grants the Customer a guarantee for any production defects. In accordance withArticle 1495.c. the Customer lapses from the right to guarantee if he does not report a written complaint to the Contractor within 8 days of receipt of the work.

Warranty claims are limited to the right to repair or replacement; the decision on this is reserved for Zfx Italia Srl. The Customer must make available the necessary information (files) or work models (in case the scan was done by Zfx Italia Srl) to allow repair or replacement. Any new templates or files must be sent or transmitted without delay.

In the event of failure of the repair or replacement, the Customer has the right to a reduction in the purchase price or to withdraw from the contract.

Additional claims for losses or indirect damages resulting from defects are excluded. The Contractor will not pay the Customer or the customers of it any compensation to cover costs due to any add-ons, tools or costs and charges of any kind arising from the replacement of the product or related to it.

Complaints must be claimed within the deadline and always arrive in writing form at info@zfx-italia.com, they must also contain a copy of the Declaration of Conformity and an accurate description of the defect.

Zfx Italia Srl recognizes to the Client a contractual guarantee that is to be considered voluntary and additional to the legal guarantee.

The warranty has a duration of 5 years from the date of delivery and is granted on the structures produced, except for hybrid pillars, temporary structures, PMMA.

The guarantee is recognized only to the Customer; any end or third-party customers will not be able to assert any warranty claim.

Zfx Italia Srl in addition to the cases described in 7.1; 7.2; 7.3; 7.4 and 7.5 will not recognize any guarantee in the following cases:Any misuse of the product does not comply with the requirement or instructions of the Contractor..

The use of additional and/or non-original accessories, components and parts that compromise the structure.

Errors due to incorrect modifications or treatments after delivery of the structure.

All the work is done with great care. However, the Contractor has no influence on the quality of the models and files presented. This “documentation” is of crucial importance for the correct and precise positioning in the mouth.

“Working documents”, which appear defective, can then be returned in consultation and coordination with the Customer. For the consequences due to incorrect models and files, the Customer is in any case responsible.

Payments of invoices are to be made within 10 working days of receipt. Checks are not accepted.

The discounts applied lapse completely in the event of non-compliance. In the event of non-compliance, late payment interest may also be calculated at the rate of 3% above the current discount rate.

In order to provide a Service, Zfx Italia Srl will require the Customer to provide specific information related to the Customer and (where applicable) to his company. The Customer undertakes to provide true, accurate and complete information and to refrain from impersonating or falsely representing that he has an affiliation with any person or entity. The Customer must always maintain an active e-mail address with Zfx Italia Srl.

The Customer will be responsible for maintaining the confidentiality of the Account to the Service and password and will be responsible for any operation by users who have access to that account or password and for any consequences arising from the use or misuse of that account and password. The Client will be responsible for all the actions of such users, including, but not limited to, old and new employees, members, etc. and will keep Zfx Italia Srl unscathed with reference to such actions.

Any information provided by the Customer at the time of registration to the Service and any other information provided by Zfx Italia Srl relating to the same and/or his company (together, the “Customer Data”) is subject to the Privacy Policy of Zfx Italia Srl. The Client must examine the Privacy Policy of Zfx Italia Srl: a copy of this Policy is available on the website. Zfx Italia Srl reserves the right to update or modify, from time to time and at its sole discretion, the Privacy Policy.

All works delivered reserve ownership until all claims are fully paid, including ancillary claims governed by the business relationship.

Place of performance, competent court, applicable law

Place of execution for delivery and payment is the contractor’s location. The competent court is the seat of the Contractor. These Terms and Conditions General and all legal relations between the Client and the Contractor are governed by the law of the Italian Republic. If any provision of these Terms and Conditions or a provision of any other agreement is invalid, the remaining provisions or agreements remain valid

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